Shipping policy
We offer various shipping options depending on your location.
1. Standard Shipping (United Kingdom)
Estimated delivery time: 2–4 business days
Cost: £4.99 flat rate
2. Express Shipping (United Kingdom)
Estimated delivery time: 1–3 business days
Cost: £9.99 flat rate
3. International Shipping – Europe (EU, Norway, Switzerland, Austria and other European countries)
Shipping method: Tracked International
Estimated delivery time: 3–10 business days
Cost: £20.00 flat rate
Customs charges may apply depending on the destination country.
4. International Shipping – Asia
Countries include Hong Kong SAR, Israel, Japan and other Asian destinations.
Shipping method: Standard International
Estimated delivery time: 3–17 business days
Cost: £30.00 flat rate
Customs duties and import taxes may apply.
5. International Shipping – North America & Oceania
Countries include Australia, Canada, New Zealand and the United States.
Shipping method: Standard International
Estimated delivery time: 3–17 business days
Cost: £30.00 flat rate
Customs duties and import taxes may apply.
Order Processing Time
Orders are processed within 1–2 business days before shipping.
Orders placed late on Friday or during weekends will be processed on the next business day (Monday).
During peak seasons or promotions, processing times may be slightly longer.
Shipping Costs & Fees
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| UK Standard | £4.99 | 2–4 business days |
| UK Express | £9.99 | 1–3 business days |
| Europe (Tracked) | £20.00 | 3–10 business days |
| Asia International | £30.00 | 3–17 business days |
| North America & Oceania | £30.00 | 3–17 business days |
Customs duties, VAT, and import taxes may apply for international orders and are the responsibility of the customer.
Free Pick-Up Option
Customers may choose free local pick-up.
Pick-up location:
15 Derngate
Northampton
NN1 1TY
United Kingdom
Please wait for a confirmation email before collecting your order.
Tracking & Order Status
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can:
-
Track your shipment through the carrier's website, or
-
Log in to your account on our website to view order updates.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us within 7 days of delivery.
We will investigate the issue with the shipping carrier and may offer:
-
a replacement, or
-
a refund, depending on the situation.
Returns & Exchanges
Please refer to our Returns & Exchanges Policy for detailed instructions.
Customers are responsible for return shipping costs, unless the return is due to our error.
Items must be unused and in original packaging.
Digital Products Delivery
For digital products (courses, downloads, etc.):
Delivery is instant after purchase.
Once payment is confirmed, you will receive an email with access instructions.
Holidays & Delays
Shipping times may be affected during public holidays or peak shopping seasons.
We recommend placing orders early during these periods.
Our website will display notifications if shipping services are temporarily affected.
Contact Information
If you have questions about shipping or your order, please contact us:
Phone: +44 7377391304 – Krystian Mikołajczyk
Email: muchabeautyofficial@gmail.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.
You can also reach us via Facebook or Instagram.