Refund policy
1. General Return Policy
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must:
- Be in the same condition as received
- Be unworn or unused, with all tags attached
- Be in the original packaging
- Include a receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at:
📧 muchabeautyspecialist@gmail.com
Return Address:
15 Derngate
Northampton
NN1 1TY
United Kingdom
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- We are not responsible for lost returns
Important Notes
- Returns without prior approval will not be accepted
- International returns may take longer to arrive
2. Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalised items
- Personal care products (e.g., beauty items)
- Hazardous materials, flammable liquids, or gases
Note: Sale items and gift cards are non-refundable.
3. Exchanges
The fastest way to receive a different item is to:
- Return your current item
- Place a new order once your return is accepted
4. Refunds
- We will notify you once your return is received and inspected
- If approved, refunds are processed within 10 business days
- Refunds are issued to your original payment method
Please allow additional time for your bank or card provider to process the refund.
If you haven’t received your refund after 15 business days, contact us at:
📧 muchabeautyspecialist@gmail.com
5. Online Courses & Digital Products
Important: These products are non-refundable once access is granted.
This includes:
- Digital content
- Study materials
- Online learning access
By purchasing, you agree to these terms.
For questions before purchase, contact:
📧 muchabeautyspecialist@gmail.com
6. In-Store Course Refund Policy
Courses held in-store and taught by Paulina Mucha are non-refundable, unless stated otherwise in a course contract.
- Booking a course forms a binding agreement
- Exceptions may be reviewed on a case-by-case basis
For enquiries:
📧 muchabeautyspecialist@gmail.com
Thank You
Thank you for taking the time to read our policy.
We value our customers and are always here to help with any questions.