1. General Return Policy
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn or unused, with all tags attached
- Be in its original packaging
- Include a receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at:
muchabeautyspecialist@gmail.com
Return address:
15 Derngate
Northampton
NN1 1TY
United Kingdom
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost returns.
Important Notes
Returns sent without prior approval will not be accepted.
If you are located outside the United Kingdom, shipping times may be longer.
2. Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can resolve the issue.
Non-returnable Items
We do not accept returns for:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalised items
- Personal care items (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-refundable.
3. Exchanges
The fastest way to receive a different item is to return your current item. Once accepted, you can place a new order.
4. Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, refunds are processed within 10 business days to your original payment method.
Please allow additional time for your bank or card provider to complete the transaction.
If you have not received your refund after 15 business days, please contact us at:
muchabeautyspecialist@gmail.com
5. Online Courses and Digital Products
Online courses and knowledge-based products are non-refundable once access has been provided.
This includes digital content, study materials, and access to online learning resources.
By purchasing, you agree to these terms. If you have any questions before purchasing, please contact us.
6. In-Store Course Refund Policy
Courses held in-store and taught by Paulina Mucha are non-refundable unless otherwise stated in a specific course contract.
By booking a course, you agree to the terms outlined in the course agreement. Any exceptions will be considered on a case-by-case basis.
Final Note
Thank you for taking the time to read our policy. We value our customers and aim to provide the best possible experience.
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